1. Overview

This website, www.lagworld.it, is operated by BTC Srl, trading as LAG World, Via Rosolino Pilo 7, 20129 Milano (MI), Italy, VAT IT13474040964.

By using the website or purchasing products, you accept these Terms & Conditions, without prejudice to mandatory consumer rights. Contact: info@lagworld.it or customerservice@lagworld.it.

2. Scope and eligibility

These terms govern website use and online purchases. Customers must have legal capacity to conclude a contract. Consumer protections applicable by law remain unaffected.

3. Product information

We endeavour to describe products accurately, including materials, dimensions, colour and availability. Minor screen or production variations do not affect legal rights in case of non-conformity. Product availability may change before an order is accepted.

4. Prices and payments

Prices are displayed in EUR. Taxes, shipping and charges collected by us are shown before checkout confirmation. Additional import duties or customs charges for non-EU deliveries may apply as disclosed before purchase. Accepted payment methods are displayed at checkout. Price changes do not affect concluded contracts.

5. Orders and contract formation

Customers can review and correct their order before placing it. The final order button must clearly indicate the obligation to pay. An automatic acknowledgement of receipt does not itself constitute acceptance; the contract is concluded when we expressly confirm acceptance. Contractual confirmation is supplied by email or another durable medium. If an order cannot be fulfilled, we will notify the customer and promptly refund any sums paid for the unfulfilled order.

6. Shipping and delivery

Orders ship from Italy, generally within seven working days, using UPS or GLS, unless otherwise stated or agreed. This is a dispatch estimate, not a guaranteed delivery time. Delivery options and costs are shown before purchase. Unless otherwise agreed, delivery occurs without undue delay and no later than 30 days after conclusion of the contract. Statutory remedies apply to delays. See Helpful Info for shipping rates.

7. Withdrawal and returns

Eligible consumers may withdraw within 14 days after receiving goods, without giving a reason; special rules apply to split deliveries. An unequivocal notice sent to customerservice@lagworld.it is sufficient. Goods must be sent back within 14 days after notice in their original packaging. The customer bears direct return shipping costs where properly informed. Refunds, including eligible standard outbound shipping, follow statutory deadlines and may be withheld until receipt of goods or proof of return shipment. Diminished value may be deducted only as permitted by law.  “Last Chance” items and all products discounted by 50% or more are final sale and cannot be returned or exchanged.  See Helpful Info and the model withdrawal form.

8. Legal guarantee

Consumers benefit from the mandatory legal guarantee of conformity. Under Italian law, the seller is generally liable for defects of conformity existing at delivery and appearing within 2 years. The legal guarantee does not cover normal wear and tear, natural oxidation or tarnishing of metals, or deterioration resulting from improper use, handling, storage or lack of care, unless these result from an original defect or lack of conformity.

9. Jewellery care

Follow the care instructions supplied with the products and in Helpful Info. Care recommendations do not restrict statutory rights.

10. Promotions

Promotional conditions will be clearly stated. Voluntary exchanges beyond legal rights may be restricted for promotional items, but mandatory withdrawal and guarantee rights remain unaffected.

11. Intellectual property

Website content, trademarks, designs and photographs are protected by applicable intellectual property laws and may not be commercially reused without authorisation, except where permitted by law.

12. Acceptable use

Users must not misuse the website, compromise its security, introduce malicious code or infringe third-party rights.

13. Third-party services

Payment providers, carriers and external links may have their own terms. Nothing here excludes our legal responsibility to customers for our own contractual obligations.

14. Privacy and cookies

Personal data is processed in accordance with applicable data protection law. Please consult the separately published Privacy Policy and Cookie Policy and the cookie preference controls. These documents must be linked from the live website.

15. Liability

Nothing in these terms limits liability or consumer rights that cannot legally be excluded. We may experience interruptions beyond our reasonable control, without prejudice to mandatory legal remedies.

16. Updates

We may update these terms prospectively. The version applicable to an order is generally the one in force when the contract was concluded.

17. Applicable law and disputes

Italian law governs these terms, without depriving consumers habitually resident elsewhere of mandatory protections applicable under conflict-of-law rules. Consumer jurisdiction follows mandatory rules. Contact customerservice@lagworld.it for assistance; applicable judicial and alternative dispute resolution rights remain available.

18. Contact details

BTC Srl, trading as LAG World, Via Rosolino Pilo 7, 20129 Milano (MI), Italy, VAT IT13474040964.

Customer service: customerservice@lagworld.it. General enquiries: info@lagworld.it. Website: www.lagworld.it. Company registration details and other mandatory business disclosures must also be verified before publication.