Italy: €5 standard shipping; free for orders over €100.

EU countries: €10 standard shipping; free for orders over €200.

Other European countries: €20 standard shipping; free for orders over €200.

International destinations: €20 standard shipping; free for orders over €200.

The destination zone and actual shipping charges shown at checkout prevail; availability and applicable destinations must be checked against the active shipping configuration.

 

DELIVERY — Processing and transit

Orders ship from Italy, generally within seven working days (excluding weekends and Italian public holidays), via UPS or GLS unless otherwise communicated. You will receive a dispatch confirmation and tracking information. Transit time varies by destination and is separate from processing time. Unless otherwise expressly agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded. Contact customerservice@lagworld.it for delays or missing deliveries.

 

 

DELIVERY — Customs and damage

Prices are shown in EUR. Deliveries outside the EU may incur customs duties, import taxes or clearance charges; whether these are included depends on the terms shown before purchase. If goods arrive damaged or incorrect, contact customer service with your order number and, if possible, photographs. Statutory rights and risk-of-loss rules remain unaffected.

RETURNS — 14-day right of withdrawal

Eligible consumers may withdraw without giving a reason within 14 days after receiving their goods. For goods delivered separately in the same order, the period generally starts upon receipt of the last item. To exercise this right, email an unequivocal statement to customerservice@lagworld.it before the deadline, or use the model form below. You do not need to wait for our approval. Send the goods back within 14 days after notifying us.
For hygiene reasons, all earrings, with the exception of ear cuffs, are non-returnable.

RETURNS — Where to send goods

LAG World — Returns Department, Viale Regina Giovanna 26/28, 20129 Milano (MI), Italy. Please include your order number to facilitate identification. We recommend tracked shipping and retaining proof of dispatch. Direct return costs for withdrawal are borne by the customer where lawfully disclosed.

RETURNS — Condition and exceptions

Please handle items only as needed to assess their nature, characteristics and functioning. Original packaging is  is an absolute condition for statutory withdrawal. A deduction may apply for diminished value resulting from excessive handling, as permitted by law.

Sale, discounted, Last Chance and Final Sale items remain subject to statutory withdrawal. Voluntary exchanges or extra commercial returns may be restricted separately.
For hygiene reasons, all earrings, with the exception of ear cuffs, are non-returnable.

RETURNS — Refund

For a valid statutory withdrawal, we will reimburse eligible payments, including the least expensive standard outbound 
delivery cost where applicable, without undue delay and within 14 days after receiving notice of withdrawal.
The customer is responsible for all costs associated with returning the goods. Return shipping costs will not be reimbursed by us.
We may withhold reimbursement until we receive the returned goods or proof that they have been sent, whichever comes first.
Refunds will be issued using the original payment method unless otherwise expressly agreed, at no additional refund fee. Please note that payment providers may require additional time to process and display the refund.

RETURNS — Defective or incorrect goods

If a product is faulty, damaged on arrival, incorrect or non-conforming, contact customerservice@lagworld.it. Legal remedies for non-conformity are separate from the withdrawal process and are free of charge where required by law, including necessary shipping costs. For products bought from another retailer, contact that seller regarding the purchase contract, without prejudice to any direct obligations we may have.

LEGAL GUARANTEE

Consumers benefit from the mandatory legal guarantee of conformity. Under Italian law, the seller is generally responsible for defects of conformity existing at delivery and appearing within two years. Remedies may include repair or replacement without charge and, when legally applicable, price reduction or termination of the contract. Damage solely due to misuse, accidental damage or improper care is not necessarily a defect. Discounted goods have the same mandatory guarantee protections. Contact customerservice@lagworld.it.

CONTACT

BTC Srl, trading as LAG World, Via Rosolino Pilo 7, 20129 Milano (MI), Italy, VAT IT13474040964.

Returns: Viale Regina Giovanna 26/28, 20129 Milano (MI), Italy.

Customer service: customerservice@lagworld.it. General enquiries: info@lagworld.it.